1. Don’t make threats. Have you ever said this, “If you don’t calm down, I’m not going to help you.” Or, “If you continue to yell at me, I’m going to have no choice but to terminate this phone call.” If you’ve ever made these, or similar, statements, I’d bet that your sole intent was to regain control of the conversation. But the problem is, your customer perceives this type of language as threatening and it does not make them back down and it does not create calm. Try a phrase like this instead: “I really want to help you, but your tone/language is making it really hard for me to do that.” And then pause for 2-3 seconds to let your words resonate with the customer.

2. Don’t argue. Trust me on this one – you can never win an argument with a customer. Certainly, you can prove your point and even have the last word, In a discussion on the futility of arguing with people, Dale Carnegie once said “you may be right, but as far as changing your customer’s mind is concerned, you will probably be just as futile as if you were wrong.” Your goal in complaint situations is to retain the customer, not to be right. If you win the argument, you may very well have lost the customer. Carnegie encourages us to carefully consider some hard questions before going to battle with customers: “Is my reaction one that will relieve the problem, or will it just relieve frustration? Will my reaction drive my customer further away? What price will I pay if I win (the argument)?” Carnegie advises, “The only way to get the best of an argument is to avoid it.” By the way, customers will spread negative word-of-mouth advertising to 50 people if they get into argument with you!

3. Don’t hang up on the customer. I realize I sound conservative on this one, but I stand firm. If you hang up on a customer who is already livid, do you think a “disconnect” helps the situation or hurts the situation? The customer still has the problem and most customers won’t give up their fight because you chose to hit the flash button. Most will call back and guess what? They will be angrier than ever AND it will cost far more in time and money to resolve the issue. If you just can’t handle the customer, offer to transfer to a supervisor or co-worker.

4. Don’t make the customer feel helpless. I cringe every time I hear an employee say, “This is all I can do.” When customers feel helpless, some will resort to whatever they feel it takes to get their needs met. This behavior may include yelling, demanding to speak to a supervisor, or starting a blog about your company. This simple phrase changes the entire tone of a tough situation: “Mr. Bryant, what I can do is?”

5. Don’t raise your voice. When I want my five-year-old daughter to use her “inside voice”, I don’t yell, “Lauren, USE YOUR INSIDE VOICE!” I speak in my “inside voice” with the expectation that she will mirror the calm tone of my voice – and she does without any further prompting from me. We must use the same technique with demanding customers. Escalating your voice when dealing with an upset customer will not create calm. It will only incite your customer. Lowering your voice presents you as confident, in control, and credible. In many cases your angry customer will begin to calm down because he realizes his intimidation tactic (yelling) isn’t working. Try making one of these statements in a low volume when dealing with an angry customer. “What can I do to help?” or “What can I do to fix this situation?”

6. Don’t tell a customer she is wrong. You will be smart to never tell a customer s/he is wrong or mistaken. Telling a person they are wrong arouses opposition and will make the customer want to battle trứng rung tình yêu with you. (Ever tell your spouse they are wrong?) It’s difficult, under even the most benign conditions to change people’s minds. So why make it harder by starting out on the wrong foot? If you know your customer is wrong, it’s better to start off saying, “I thought the contract read otherwise, but let’s take a look.”

The next time you find yourself the target of verbal abuse from an angry customer, keep in mind these six “don’ts” and you’ll be well on your way to getting the angry customer to back down and regaining control of the conversation.

One of the most common ways of selecting a mutual fund is to invest with the crowd in today’s hot funds. Unfortunately, jumping from colegiosentli.edu.mx/portal/index.php/forum/user/262170-s9qewbu197 one winning fund to another is a recipe for disaster. The mutual funds that the crowd follows typically have had a hot recent performance and tend to gather all the new mutual fund sales.

Investors as a whole are primarily allocating their new investments to a small number of mutual funds and to a smaller number of mutual fund companies. Investors have invested over $400 billion in the 2843 different mutual funds, but one-third of those assets are invested in only 50 of those funds and one-half of those assets are invested in the largest 100 funds.

There are benefits to following the market leaders. Larger mutual fund companies and larger funds have the ability to reduce costs and attract the best professional money managers. However, the biggest limitation is that today’s better-selling mutual fund may not be tomorrow’s winner. This is true for any mutual fund but it seems to plague the best seller, and the one that garners the most attention, the most often.

So buying the equity fund that was yesterday’s best-seller isn’t a strategy that produces excellent returns. You do not have to go fully in the opposite direction and ignore these hot funds, but you should understand their limitations and strengths. They became best-selling funds because they have merit, but you have to access that merit within your own well-diversified portfolio, and not the crowd’s current investment trend.

In ancient times, survival depended on sheer agricultural and hunting skills, and the primitive man quickly discovered how to exploit natures offerings.

In order to survive the harsh winters, our ancestors processed the fur and skin of the animals they hunted into clothing. Realizing that their prey had much more to offer than plain meat, the primitive man began taming and growing animals around his household and specialized in manufacturing durable, reliable clothes from animal skins and furs.

Leather was lighter, stronger than fur, and it proved to be very suitable for clothing. Processing leather, however, took a lot of time and skill. First, the hide of the animal had to be properly cured, skinned, cleaned and dried. After curing, leather thuốc kéo dài quan hệ was treated with salts for preservation and sent to a tannery for further processing.

As leather obtained from wild animals, cattle or pigs proved to be very strong and compact, it started to be used for creating body armor, boots, saddles, hunting accessories and even weapons, such as slings or bows. Water-resistant leather was used for creating roofs, tent coverings or recipients and containers such as bottles or buckets. The mighty Vikings even covered their boats in leather.

In antiquity, leather was also a suitable replacement for papyrus or paper, as it proved to be a good writing surface.

Finer leather obtained from ostrich, lizard, alligator or shark skin was processed into more luxurious clothing and commercialized.

Nowadays, the process of tanning is completely automated and industrialized. However, despite the advanced technology available, tanneries mainly use the same techniques that were used in the past. Although considerably enhanced, the modern methods of processing leather into clothing, shoes or other accessories rely on the wisdom, knowledge and craftsmanship of the ancestors.

Depending on the type of skin, modern tanneries use three different techniques of tanning. Vegetable tanning is the oldest method and it uses some of the ancient ingredients for leather processing. This method requires a lot of time, but the leather produced is very strong and durable. Also, it is water-resistant, and suitable for fabricating shoes, boots or coats.

A more specialized tanning method consists in dipping the leather in animal fat and fish oil after it has been cured and dried. The oil is absorbed into the hide and the result is a soft, pliable material that preserves its qualities in any conditions.

The third method, and also the quickest, consists in treating the skin with mineral salts. High quality leather can be obtained through this kind of tanning in only a few hours or days.

Leather was once an important factor in the struggle for survival. In modern society, however, it has become a commodity and it not only serves for practical purposes, but also for aesthetical ones. Luxurious leather clothing or accessories such as gloves, shoes, luggage, coats, are very fashionable and highly requested.

Fashion, like many other things in history, seems to work in cycles. Bell bottoms came back, afros came back, and the shaggy 70s look came back left and came back again. The cycle continues in dance wear, and it is apparent when you walk into any hip night club or concert: leotards are making a comeback!

The leotard originally peaked during the days of disco and Fonda in the 1970s. Today, over 30 years later, the one-piece outfit is popping up in fashion magazines, in concerts, and in vintage boutiques. Leotards are making a comeback on the heels of other 70s and 80s apparel like leggings and skinny jeans, and the trend is seemingly being embraced by the masses.

The original leotard first appeared in 1859. Named after the creator, a French aerialist, Jules Leotard, it showed up first during a French flying trapeze performance. The first edition of the garment was a hand-knit jersey that covered him from wrist to ankles. In fact, it was more of a unitard than a true leotard. Stories abound about the revealing nature of the garment drawing as many people as the performance itself, which does not venture that far from the truth of today either.

From ballet artists, to showgirls, to lingerie models, leotards went on to become a part of pop culture through the 1960s and 1970s. However, as the late 80s and 90s passed, leotards were limited to formal ballet performances and rarely showed up in pop music cu giả or the night life of major markets once the hair band era moved on. That is all changing now as the first decade of the 21st century marches toward completion.

The one group who dont have to be told that leotards are making a comeback is superheroes. Many a comic book hero is dressed in standard leotard and cape attire. In fact, it may be argued that Halloween and the affinity of young boys for super heroes is what kept the leotard industry alive through the last decade.

It is true, leotards are making a comeback. Nearly 20 years since hair bands and unitard costumes went the way of the dodo, the leotard look is coming back with performers, dancers, and clubbers alike. The new trend is finding its way into the pop culture consciousness by being simple, sexy, and vintage. Everything in history goes in cycles, including fashion, so it is no surprise the one piece clothing wonder is back. Whats next, moon boots and parachute pants? Stay tuned since the advancement of the leotard can be seen as an announcement that anything can come back as long as pop stars are willing to put them front and center.

So get used to leotards making a comeback. Whether you choose to participate in the vintage movement or not, it is coming. It has been in and been out and back in again since its 19th century trapeze beginnings, which means that leotards are more timeless than most anything in the fashion spectrum.

Personal loans are one of many financial products where savings can be made by searching for the best deal.

Best personal loan – rate

Loan rates can vary from 5.5% to over 20%. On a loan of 10,000 over five years this makes a difference of over 50 on monthly repayments over 3000 over the trứng rung tình yêu giá rẻ term.

This shows that you should not take out the first personal loan you see. However, not everyone will receive the attractive headline rate, so you should check the actual rate you are offered and whether this is still a good deal. The rate you are given can depend on your credit rating. This is a scoring system that lenders use to show how creditworthy people are.

Best personal loan switching penalties

If you are switching from one loan to another, you should check whether you would have to pay an early settlement penalty, as this can wipeout any potential saving. This applies to fixed-sum loans taken on or after 31 May 2005 and that are regulated by the Consumer Credit Act 1974. If the loan is paid off early, the lender may charge an interest penalty (subject to a set formula) of 30 days or one calendar month. This applies when the original loan term is more than one year and the advance is 25,000 or less. For terms of one year or less, no redemption penalty is payable. This penalty is set out in the rules governing repaying loans early and is covered by the Consumer Credit (Early Settlement) Regulations 2004. Loans taken out before this date may have higher penalties.

Best personal loan Payment protection insurance

You should also carefully consider whether to take out payment protection insurance with your loan. This covers monthly loan repayments if you are unable to work due to accident, sickness or unemployment. This can significantly increase the monthly repayments on your loan. Insurance is always provided by the lender, but can also be obtained from a stand-alone broker. With a stand-alone provider you can be assured that the insurance has not been added to your loan and interest charged on the resulting balance, as happens with some lenders insurance. Prices on this insurance also vary greatly, so it is certainly worth doing some research first.

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Now, its your turn to go beyond the ordinary and make words larger than itself. Make it reverberate in the senses to linger more. Feel it, sense it. There is no other way you can seize it better than have it in an exceptional way.

Nothing compares to conveying the right message, at the right time, right manner with the right person. Chances are you will be flabbergasted by its momentum or enchanted by the aftermath. One way of conveying the right message is through postcards.

Postcard printing services have gone a long way since its inception. It has already introduced several innovations such as its modern counterpart e-postcards. E-postcards discovery gives you the opportunity to send an instant message to a multitude. Unlike printed postcards, e-postcards take no less than seconds to process. sextoy nam There are also a number of ready-made templates to choose from. That way, you will no longer worry about time and money.

Printed postcards, on the other hand, have become famous in the year 1990. Then, they were basically used to send simple messages like his and hellos. Nowadays, a new valuable contribution has been discovered. Postcards are now used as an important marketing tool.

With this discovery, what do you think is the reason why people are still sticking with the traditional postcards those that are printed? There are several reasons why printed postcards are still hot regardless of the alternatives present. Pictures, images and texts are brighter, crispier and clearer, that is. It captures the reality in a not so real crossing point. Handing the message personally is warmer than just opening the same in your inbox. What can you ask for? It is already a complete dish of mesmerizing message plus momentous memories. Thats how amazing postcard printing services can be.

Wow your friends and potential customers. The next time you want to earn more traffic to your site, promote a product or a service or simply express yourself, postcard printing services can do the trick better. You will never regret its enigmatic charm!